Refund policy

GENERAL RULE

Contributions are generally final once the payment is confirmed and the brand is activated on the wall, because the placement service starts at that moment.

NOT REFUND REASONS

• Later ranking movement or being surpassed by another brand.
• Traffic, visibility or attention expectations.
• Business results, conversions or return on investment.

REQUESTS WE REVIEW

• Duplicate or repeated charges.
• Confirmed technical failures that prevented the brand from being activated.
• Unauthorized transactions.
• Any right granted to you by applicable law.

STATUTORY WITHDRAWAL

Statutory consumer withdrawal rights remain unaffected where they apply. When a customer expressly requests immediate performance at checkout, any consequences of withdrawal will be determined under applicable mandatory law and according to the part of the service already supplied.

HOW TO REQUEST

Write to support@bidonthewall.com including the checkout email, the date and the amount. Never send card details or passwords. Approved refunds are returned by Stripe to the original payment method.